Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love it. Please reach out to info@WindwardBeauty.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
What’s your return policy?
You have 14 days to process a return. To place a return, please reach out to info@WindwardBeauty.com.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at info@WindwardBeauty.com and we’ll be sure to get you the correct order!
How do gift returns or exchanges work?
If you were gifted Windward Beauty but it isn't what you had in mind, you can return your items for store credit. Please reach out to info@WindwardBeauty.com with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!